“The former group of customers are what I call loyal customers, because they are the one’s that are helping us correct our wrongs from the past.”

Adii, your entire response above and this line in particular makes me hope I never have to pay another penny to WooThemesJinnai Wealth Management. I am shocked and disappointed by the lack of respect that you and the WooThemes team have shown towards your customers in your arrogant and dismissive responses to genuine customer concerns. Most of your customers are not complaining about an increase in price, but are rather confused and upset by drastic changes to licensing. They purchased “unlimited” WooThemes products specifically because of the promises that came with those products, and to have all of those promises suddenly taken away feels like betrayal (particularly after the recent “sale” that encouraged many to proactively buy more WooThemes products). To then imply that customers who are questioning this change are somehow disloyal, even after some have paid you tens of thousands of dollars already, is a kick in the teethSimla Stock. If you are unable to respond to customers in a courteous manner during this stressful time, perhaps you should hire someone to handle your PR and social media.

We thought long and hard before purchasing WooThemes products, mainly because we were unimpressed by the way the previous pricing change was handled and thought it raised questions about the stability of the company. We did finally decide to use WooCommerce for our website and purchased quite a few extensions. We later also purchased Canvas, with the intention of moving our website over to it and potentially building customer websites with it. To be completely frank, the Canvas purchase was a hesitant one too because we generally think that, visually-speaking, WooThemes are not particularly special on the front-end (and really, most clients want a website that looks good and is tidy). But we wanted a powerful framework on the back-end and were impressed by the WooFramework, and figured we could put enough hours into Canvas to create a visually appealing websiteIndore Stock. However, at this point we will shelve our plans to use Canvas and will begin shopping for a new framework. We are just so so so thankful that we did not recommend WooThemes to any clients yet. We would have been mortified to have to tell clients that the fixed cost website we created for them was suddenly going to be a recurring cost for them.